Scooped by Chief Operating Officer
onto Operations Coach and Operations Management

Would you pay for customer service from a human? | Relate by Zendesk

Would you pay for customer service from a human? | Relate by Zendesk | Operations Coach and Operations Management | Scoop.it
Sophisticated businesses are hyper-focused on customer service. Most companies that charge a fee to talk to an agent are those in which changing providers is difficult, so they can get away with it. Hopefully, that will change.
Chief Operating Officer's insight:

Operations Management

more...
No comment yet.
Operations Coach and Operations Management
Operations Coach and Operations Management
Curated by Chief Operating Officer